Question 1

How do I create an account for the Community Tool Library?

Accepted Answer

1. Click here to create an account.(javascript:void(0)) You will need to provide your contact details and a credit card. Using our Community Tool Library is free of charge for environmental and beautification projects in South and East Auckland. However, we require a credit card to be registered to your account in case of loss or damage. Please read our User Agreement when you register for the full terms and conditions.
2. Verify your email address by clicking the link that is sent to you when you create your account.
You will now be able to make a reservation when you log in.(javascript:void(0))

Question 2

How do I make a reservation?

Accepted Answer

1. Make sure you have created an account (javascript:void(0))and are logged in.(javascript:void(0))
2. Browse the inventory.(javascript:void(0))
3. Select the item(s) you wish to borrow by clicking the blue 'Reserve' button. 
4. Choose a pick up time to collect your item(s). Please note, we need two business days to process your request.
5. If you wish to borrow multiples of an item, you can change the quantity of items in your Cart.
6. Before you confirm your reservation request, please select an existing project or add a new project. This is so we have the details of what you are planning to use the tools for.
7. Click 'Submit Reservation'.

Question 3

How do I pick up my reserved items?

Accepted Answer

Once you have made a reservation request, we will be in touch within two business days to confirm your reservation. Please wait for your reservation to be confirmed before picking up your items.
 
Once your reservation is confirmed, you can pick up your item(s) at your pick up time at 38 Holmes Road, Manurewa.
 
Please come to reception when you arrive. Please bring your reservation number and photo ID so we can confirm your identity. If someone else is picking up your items, please let us know so we can confirm their identity.

Question 4

How do I return items I have borrowed?

Accepted Answer

When making a reservation you will be asked to input a return date for your order. All tools need to be returned to 38 Holmes Road, Manurewa on or before your selected return date. If something delays the return of your order, please contact the community team on community@beautification.org.nz(emailto:community@beautification.org.nz)

Question 5

Can I borrow items for my own personal use?

Accepted Answer

Our Community Tool Library is currently available for environmental or beautification projects in South or East Auckland only. If you want to borrow tools for personal use, check out Auckland Library of Tools.(https://www.aucklandlibraryoftools.com/)

Question 6

Can I borrow items for projects outside of South and East Auckland?

Accepted Answer

Our Community Tool Library is currently available for environmental or beautification projects in the following local board areas only:
 • Franklin Local Board
 • Howick Local Board
 • Manurewa Local Board
 • Māngere-Ōtāhuhu Local Board
 • Papakura Local Board
 • Ōtara-Papatoetoe Local Board
Find your local board(https://www.aucklandcouncil.govt.nz/about-auckland-council/how-auckland-council-works/local-boards/Pages/find-local-board.aspx)

Question 7

I would like support or advice for my environmental or beautification project.

Accepted Answer

As well as our Community Tool Library,(javascript:void(0)) there are other ways we can support you to lead your own successful environmental or beautification project in your community.
 
Tiaki Fund
(javascript:void(0))We offer small grants towards the cost of locally led environmental or beautification projects in South or East Auckland. This funding can be used for things like paint, plants, materials, volunteer kai and more. 
 
Community Project Guide (https://www.beautification.org.nz/post/seven-steps-for-running-your-own-community-environmental-or-beautification-project)
If it's your first time running your own volunteer event, or if you'd like some pointers on making it safe and successful, our easy, 7 step guide will walk you through everything you need to know. In our appendix you'll also find handy forms, templates and checklists to make your project or event a hit!
 
Creator Space
(javascript:void(0))Everyone should have a chance to share their skills, knowledge and passion. Our workshop and classroom space is available to hire for running public classes related to sustainable practices and environmental education.
 
Plus our experienced team are happy to help with advice and tips along the way. Request support (javascript:void(0))or contact us.(javascript:void(0))

Question 8

I am having trouble using the website.

Accepted Answer

If you are having trouble or encounter any issues using our site, please call us on 09 269 4080 or email admin@beautification.org.nz(mailto:admin@beautification.org.nz)

Community Tool Library

Frequently Asked Questions

Whakamana Hapori, Empowering Communities

Tiaki Fund

Community Compost

Creator Space

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